Fees

The Fees section allows you to see what your child owes, what has already been paid, and to pay outstanding fees online.

Accessing Fees

1. Click "Fees" in the sidebar navigation
2. Select a child (if multiple)
3. View fees and payment options

Fee Overview

Summary

The banner shows Total Balance — everything still outstanding on that child's account. It's amber while money is owing and green once the account is clear.

Fee Status

Status	Description	Colour
Paid	Fully paid	Green
Pending	Not yet paid	Amber
Overdue	Past due date	Red

Fees the school has marked as part-paid or waived still show as Pending until they are fully settled, so the balance never overstates what you've paid.

Fee Sections

The page groups fees into three cards:

Section	What it lists
Overdue Fees	Fees past their due date, with a "Pay Overdue Fees" button
Pending Fees	Fees still to be paid, with the due date and term
Payment History	Fees already paid, with the date they were paid

Each fee shows its description, its amount and its due date. If nothing has been billed yet, the page reads "No fees recorded."

Making Payments

How to Pay Online

1. Click "Make Payment" (or "Pay Overdue Fees")
2. The "Make a Payment" window opens and shows the fee being paid under Paying
3. Adjust the Payment Amount if you want to pay part of it — you can't enter more than the fee's amount
4. Click "Pay"
5. You're taken to a secure checkout to choose how you pay — card, mobile money or wallet
6. Complete the payment with your provider

Payments are handled by YeboPay, and the amount is charged in your school's currency.

:::note You pay one fee at a time. If there is more than one outstanding fee, the window tells you how many others can be paid separately afterwards. :::

Payment Confirmation

Your balance updates once the payment provider confirms the payment. If the payment doesn't go through, the page tells you what went wrong instead of showing it as paid.

Payment History

The Payment History card lists every fee already settled:

• Fee description
• Date paid
• Term
• Amount

If nothing has been paid yet it reads "No payment history available."

Multiple Children

Fees are shown for the selected child. Switch child with the child picker to see and pay another child's fees — there is no combined bill across children.

Fee Reminders

Turn Fee Reminders on in Settings to get fee notifications. See Notifications.

WARNING

Late payments may result in penalties. Check your school's policy.

Troubleshooting

Payment Failed

If a payment fails:

1. Check you have sufficient funds
2. Verify your payment details
3. Try a different payment method
4. Contact your school if the problem persists

"We couldn't determine your school's billing currency"

Payment is blocked when the school hasn't set its billing currency, so you're never charged in the wrong currency. Contact your school — they can fix it in their settings.

Payment Not Showing

If a payment isn't reflected:

1. Wait a few minutes
2. Check your email or SMS for confirmation from the payment provider
3. Refresh the page
4. Contact the school with your payment confirmation

Tips

1. Pay early - Avoid last-minute rush
2. Set reminders - Mark due dates
3. Keep confirmations - Save the provider's receipt
4. Check the list - Verify charges are correct
5. Plan ahead - Budget for upcoming fees